request a return

to submit a bassike return, please contact customercare@bassike.com to request an RA number and you will be sent a prepaid return label.


there is currently a slight delay in the process of refunds due to the developing integration with our new website.

we're sorry for the unexpected delay and inconvenience this may cause. as soon as this is resolved, we will have the return completed.


for assistance with your return, please contact us at:


e: customercare@bassike.com
t: +61 (0) 2 8457 6800



view our return policy